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Ticketing Terms and Conditions

Thank you for your interest in purchasing Tickets for the United City Football Club (“Organizer”) home matches (“Event/s”) hosted at New Clark City Athletics Stadium (“Venue”).

Before you proceed to purchase tickets, we remind you that fans shall be fully vaccinated and might be asked to show proof of vaccination when entering the venue. Also, please go through the following terms and conditions to understand the ticketing regulations for the matches:

In this section, words like ‘holder’, ‘bearer’, and ‘purchaser’ will refer to you—the person who will buy the tickets to our Events. On the other hand, ‘our’, ‘us’, ‘we’, ‘issuer’, ‘provider’, and similar terms will indicate the organizers of the Event/s.

By opting to purchase, allocate, or possess tickets to Event/s, you automatically agree to our terms of use. If you have problems with any of the clauses listed below or do not agree with the risk allocations mentioned here, please do not purchase tickets or try to enter the Event/s premises.

Please note that the Organizer reserves the right to make changes, revisions, and amendments, or add/remove sections from this set of terms and conditions without any prior notifications to you. Such changes will be duly reflected on the website of the Organizer at www.unitedcityfootballclub.com. These changes will relate back to the date of purchase of Event/s tickets.

The price of one Event/s ticket is as per the published price list depending on the ticket category. This figure is non-negotiable.

The ticket you purchase represents a revocable license for you to access the Venue on the dates stipulated on your Ticket when the Event/s is scheduled to be hosted.

All Event/s Tickets grant the right for a seat in the stipulated ticket category on a “first come first serve” basis. No ticket holder has any right on claiming a specific numbered seat. All categories only offer free seating.

On the Event/s Date, doors open a minimum of 90 minutes before kick-off and doors close no later than One (1) hour after the final whistle of the match.

The Event/s Ticket includes the revocable right to attend the Event/s. This Ticket can be revoked at any time by the issuer at its sole discretion, without any prior notifications or compensation options. If the Ticket is revoked, you will not be granted entry to the Venue.

The bearer has to assume full responsibility for the Event/s tickets once (s)he receives them. The Organizer has no liabilities—financial, legal, or otherwise—in case the delivered tickets are stolen, lost, damaged, destroyed, or rendered unusable in any other way.

Kindly note that www.unitedcityfootbllclub.com is the sole authorized source for Event/s tickets online. If you obtain your ticket(s) from any other unauthorized online sources, you take on the risk of those tickets turning out to be counterfeit or reported to be stolen. The issuer has the right to dishonor such stolen/counterfeit tickets and declare them void.

The Event/s tickets delivered via the online portal are not meant to be used for illegal reselling, copying, reproducing, or misrepresenting in any form. You cannot use the ticket(s) for any promotional/advertising purposes either (including sweepstakes and competitions) without our prior approval. Any proven record of such activities will result in immediate seizure and cancellation of your ticket(s).

Please note that Event/s tickets cannot be redeemed against cash, credits, or any other benefits. The Organizer has the right to investigate if there has been any violation of the Event/s ticketing terms and conditions. In case of any conflicts, the decision of the Organizer will be deemed final (i.e., the issuer will remain the final arbiter in cases of disputes).

The event service will be deemed to have been delivered in its entirety as soon as Event/s starts on the Date stipulated on the Ticket. From that point on, no refund requests will be entertained.

If you are not able to access any particular section(s) of the Venue due to delays, federal regulations, organizer policies, weather-related problems, emergencies, venue shutdown/evacuation, or any other reason, you will not be eligible for any refunds or future credits.

If Event/s is canceled in its entirety due to any unforeseen circumstances, Organizer has the sole and absolute right to:

  • i) reschedule the event, or
  • ii) issue a partial/full refund, or
  • iii) not issue any refunds.

Please note that the decision of the issuer in such cases will be deemed final and binding.

If Event/s is canceled due to any factors or causes not in the control of the issuer, please note that the decision of the issuer in such cases will be deemed final and binding.

If Event/s is canceled due to any factors or causes not in the control of the issuer, the latter will offer a partial or full refund, postpone the event, or provide a comparable ‘make good’ option. These factors will be inclusive of, but not limited to, natural disasters, federal/state announcements, strikes, production delays, and the like. Once again, the decision of the Organizer will be considered final.

If Event/s has to be rescheduled to other dates, you will not be eligible for any refunds. In case the event is fully canceled, the refund, if issued, will include ONLY the face value/printed value of the ticket(s). The bearer cannot, under any circumstances, claim refunds on shipping fees, processing fees, handling fees, and other charges.

Losses, if any, occurring due to foreign exchange fluctuations at the time of refunds, have to be borne by the purchaser. The Organizer cannot be, in any way, held liable for that.

All ticket sales are deemed as FINAL TRANSACTIONS. There will be no ticket returns/exchanges/cancellations.

Event/s is a ‘rain or shine’ event. By purchasing the event tickets, you automatically confirm that you/the attendee(s) are of the ‘minimum age’ or older, at the time of buying the ticket(s). The ‘minimum age’ for attending Event/s and obtaining a ticket is above Three (3) years.

If it is proven beyond doubt at the venue that an attendee is below the ‘minimum age’, (s)he will not be granted entry to Event/s. No refunds, full or partial, will be issued either.

At the time of entering the event venue, you are required to produce the ticket and a valid identification document (ID). By presenting an ID, you confirm that all details present on it are accurate and updated.

By purchasing Event/s tickets and presenting the same at the venue, you give your consent to Organizer to collect certain information about yourself (name, picture, date of birth, gender, address, etc.) for verification and storage.

You hereby agree to forego all types of surcharge claims – full or in part – and all claims & entitlements related to it.

The Organizer does not take any responsibility for personal/financial damages caused to you at the venue, or for any items lost/stolen/misplaced at the venue. Financial reimbursement claims on these counts will not be entertained.

Event/s and Organizer follow a common ‘zero-tolerance policy’ towards unauthorized drug usage or carrying at the venue, AND towards any type of behavior/actions that can be interpreted as lewd or obscene. If you are found in possession of prohibited items at Event/s and/or if you indulge in any objectionable action, your participation in the event will be terminated immediately. Your event ticket(s) will become void from that point on.

Please also note the list of prohibited items to be brought to the Venue, which will be confiscated upon entering. This list includes but is not limited to:

  • Frisbees and similar items,
  • Dangerous or hazardous items
  • Illegal substances
  • Explosives or ammunition
  • Fireworks
  • Knives, blades, or other weapons
  • Firearms
  • Scooters, skateboards, or other skates
  • Laser devices
  • Smoke canisters
  • Signs or items with corporate or inappropriate branding, unauthorized fliers
  • Spray paint, large industrial style “permanent” marker pens,
  • Pushchairs
  • Transmitting devices, professional cameras & recording devices (This applies to cameras that have interchangeable lenses),
  • Large suitcases
  • Laptops
  • Illegal merchandise items
  • Water bottles
  • Illegal charity collection utensils
  • Motorbike helmets
  • Umbrellas
  • Darts
  • Hampers and cold boxes
  • Air horns
  • Alcohol
  • Animals (except service dogs & guide dogs)

In all cases of disputes between the ticket-bearer and the ticket-issuer, the decision of the latter will be deemed final. In case a dispute cannot be resolved, the help of an independent third-party arbiter will be sought.

We hope you will have a great time at our Event/s. For any inquiries, please email info@unitedcityfootballclub.com